Thank you for visiting and shopping at PanicleUSA.com. Following are the terms and conditions that constitute our Returns, Refunds and Exchanges Policy. NO REFUNDS ON DOWNLOADABLE ITEMS.
Returns and Refunds
All items must be in their original unused conditions to be returned, unless there is a manufacturer defect. Items MUST be received by our returns department within 30 days of their delivery dates. To return items:
- Send an email with “Attn: Returns Department” in the subject, to firstname.lastname@example.org. In the body of the email, include your full name, mailing address, a description of the item(s), as well as a brief explanation of the reason for the return.
- Within 2 business days, we will reply to your email, assign you a tracking number, and provide you with our return address.
- Prepare the item(s) for return, using the original packaging, or similar packaging.
- Mail them to the return address we provided in Step 2. Be sure to include a brief note with the tracking number we provided, your full name, your mailing address (not a P.O. Box), and a contact phone number where you can be reached.
- After we receive the item(s), our returns department will inspect them to ensure that they are returned in the original condition. If any issues regarding the condition of the returned item(s) are discovered, an associate from our returns department will contact you by phone.
- If the item(s) have passed the inspection, our returns department will then forward a request to our accounts department for a refund check to be issued on your behalf, less the restocking fee(s), if applicable, and barring any return exceptions issues.
- Within 2 business days of the returns department’s refund check request, our accounts department will contact you by email to notify you that the request for the refund was approved, and that a check will be mailed to your mailing address within 24 hours.
Some items cannot be returned if they have been opened. Be sure to read the description details of each item prior to purchase. Merchandise, such as tee shirts, that have been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Depending on the issue, we may consider exchanging item(s). For example; if a clothing item is in a “like new” condition, you may exchange it for a similar item of a different size or color, and of equal or lesser value. You will not be subject to a restocking fee in that case, but you still will have to pay for the return shipping.